Our marketplace data reveals that certain service segments are experiencing double-digit growth, reflecting shifts in corporate strategies, consumer behaviors, and emerging technologies. From retail transformations to AI-powered security and sustainability initiatives, these trends signal key opportunities for field service organizations to expand their offerings.

Here are the top 10 service categories experiencing rapid growth:

1. Break/fix services

Traditional break/fix work remains essential as companies extend asset lifecycles and adapt maintenance strategies to manage costs. Companies are prioritizing cost efficiency and asset longevity, leading to increased demand for repair and maintenance services. Organizations are extending the lifecycles of their equipment and adjusting maintenance strategies to minimize capital expenditures while ensuring operational reliability.

2. Mobile POS installations

Retailers are shifting toward smaller store formats and omnichannel experiences, driving demand for mobile point-of-sale (POS) installations. Quick-service restaurants, convenience stores, and specialty retailers are investing in flexible POS systems to enhance customer transactions and streamline operations.

3. Small format conference rooms

The rise of hybrid work models has accelerated the adoption of “Room in a Box” solutions—standardized, plug-and-play conference room setups with integrated audio-visual and IT solutions. Businesses are investing in these solutions to create consistent and easy-to-deploy meeting spaces across locations.

4. LED video walls

Digital signage and display technologies are advancing rapidly, making LED video walls a preferred solution for corporate and commercial applications. Businesses are leveraging high-quality visual displays for branding, customer engagement, and enhanced collaboration in workspaces.

5. Wi-Fi access point upgrades

Seamless connectivity is essential for modern operations, and businesses are investing in Wi-Fi infrastructure upgrades to support higher traffic, IoT devices, and cloud-based applications. This surge is particularly evident in retail, hospitality, and enterprise sectors.

6. Data center hot swaps & capacity upgrades

With the rise of AI and cloud computing, data centers are expanding capacity and optimizing efficiency. Hot-swap capabilities—enabling critical system upgrades without downtime—are becoming increasingly important for organizations managing high-demand computing environments.

7. 5G site surveys

The global 5G rollout is accelerating, driving demand for site surveys and infrastructure planning to optimize coverage, network capacity, and deployment strategies for carriers and enterprises.

8. IP camera upgrades

Security technology is evolving beyond traditional surveillance. With retailers reporting a 93% increase in shoplifting incidents, businesses are turning to AI-powered security analytics and advanced IP camera systems to enhance loss prevention and security operations.

9. EV charging station installation

The rapid adoption of electric vehicles (EVs) has created sustained demand for charging infrastructure. Field service providers are seeing increased opportunities in installation, maintenance, and commissioning of EV charging stations across commercial, municipal, and residential locations.

10. Package locker kiosk installations

The rise of e-commerce and hybrid retail models is fueling the deployment of secure package locker kiosks. Retailers and logistics providers are expanding their use of smart lockers to enhance customer convenience, reduce delivery costs, and minimize package theft.

Explore key trends shaping field service—and learn how to stay ahead.

Dive in!

The field service landscape is evolving rapidly, with technology-driven service categories leading the way in market growth. From retail transformation and enterprise connectivity to AI-powered security and sustainability, businesses are actively investing in solutions that enhance efficiency and customer experience.

For field service organizations, these high-growth service areas present immediate revenue opportunities.Now is the time to adapt, specialize, and capitalize on these emerging market demands.

Want to learn how to position your business for success? Learn how to capitalize on these emerging service demands in our Definitive Guide to Field Service Trends or watch our complete webinar.

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Two key growth drivers

1. Preventative and Corrective Maintenance

While large electrical contractors typically handle EV charger installation, the real opportunity lies in preventative solutions, corrective maintenance, and break/fix work. Most work in the EV sector involves maintaining and repairing charging stations, including troubleshooting network issues, fixing digital signage, installing or repairing low-voltage cabling interconnections, and keeping keypads operational for user interaction.

The need for EV charger maintenance is critical. According to industry research, about 18% of attempts to use public chargers fail, often due to issues that could be prevented with regular maintenance. This presents a significant opportunity for field service technicians to play a crucial role in maintaining and optimizing EV charging infrastructures.

2. Auxiliary Services

Beyond maintenance, there is a growing demand for auxiliary services related to EV chargers. These services include cabling, networking, audio-visual (AV) setups, and digital signage, all of which are integral to the operation of modern EV chargers.

Opportunities for companies: How to take advantage

For field service companies, the growing EV market offers a promising avenue for expansion. To take full advantage of this opportunity, companies need to

• Expand service offerings: Companies should look beyond traditional service areas and consider expanding into the auxiliary services that support EV infrastructure. This includes networking, digital signage, and other related services.
• Invest in training and certification: As the EV market grows, the demand for skilled technicians certified in EV-related services will increase. Companies should invest in training programs, such as the EVITP program, to equip their workforce with the necessary skills and certifications.
• Build strategic partnerships: Partnering with EV charger manufacturers and other key industry players can position companies as the go-to providers for comprehensive EV services. Building these relationships now will pay dividends as the market continues to expand.

Opportunities for technicians: building the right skill set

For independent technicians, the rise of the EV industry presents a significant opportunity to enhance their skill sets and increase their marketability. To capitalize on this growing demand, technicians should:

• Develop expertise in networking and cabling: As EV chargers become more sophisticated, the need for technicians who can handle the networking and cabling aspects of these systems will increase. Developing expertise in these areas will make them a valuable asset.
• Gain certifications in EV technologies: Pursuing certifications specific to EV infrastructure, such as those related to the electrical and networking components of EV chargers, can help technicians set themselves apart from the competition. Additionally, it’s essential to ensure safety compliance when working on EV charging infrastructure. I recommend completing the OSHA Lockout/Tagout Certification & Training program, which covers the federally required OSHA Control of Hazardous Energy standard (29 CFR 1910.147). This course ensures you are equipped to safely service and maintain equipment, reducing the risk of injury while staying compliant with 2024 OSHA regulations.
• Stay informed about industry trends: The EV industry is constantly evolving, with new technologies and regulations emerging regularly. By visiting Field Nation’s information hub, Field Focus, techs can stay up-to-date on these trends, anticipate client needs, and position themselves as experts.

Embrace the potential of EVs today

The EV industry is growing, and many opportunities are coming for field service companies and independent technicians. Field service companies can position themselves at the forefront of this exciting industry by focusing on preventative and corrective maintenance and expanding into auxiliary services. Independent technicians can capitalize on this growth by developing specialized skills and gaining certifications in EV technologies. 

Whether you’re a company looking to broaden your service offerings or an independent technician aiming to enhance your skills, expanding your service offerings to EV solutions presents a pathway to growth and success. Embrace the opportunities, and you’ll be well on your way to thriving in this young but growing industry.

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