Finding freedom in the unexpected

Matt’s journey into field services began unexpectedly. After spending some time at a network operations center (NOC), he searched for something different that didn’t involve sitting at a desk from 9 to 5. A friend introduced him to Field Nation, and it clicked. “I didn’t like 9-to-5, and I didn’t want to work for somebody else,” Matt recalls. “I signed up, and within a month, Field Nation became my sole platform.”

He brought a background in tech and a lifelong fascination with computers. His first few work orders were modest—like setting up a product display in a Home Depot—but by the fourth or fifth, he led a team on a complex install. “Two months later, I flew to New York to lead a week-long project at a flagship store.”

Choosing the work that works

Today, Matt focuses on project-based work that offers stability and substance. He prefers projects that are roughly 4 to 40 hours long. His services range from POS installs and structured cabling to site surveys and laptop setups for state testing.

A typical day in Matt’s world is anything but typical. His schedule is usually set a week or two in advance, but the work can vary wildly. “Some days start at 4 a.m., some at 4 p.m.,” he says. “I just roll out of bed and get on the road.”

Here’s one thing he’s learned: Expect the unexpected. “I thrive on challenges,” he says. “Getting the project done isn’t always the hardest part. It’s navigating the surprises, the equipment issues, the communication gaps.” Matt leans on years of experience to problem-solve on the fly and cut through confusion.

Looking toward the future and enjoying flexibility

Looking ahead, Matt is open to growing his operation, potentially bringing on full-time employees. But for now, he’s focused on what’s working: a flexible, rewarding career powered by hard-earned skill and a strong sense of autonomy. “It’s an exciting career. I get to do what I want, when I want, and Field Nation has been a big part of that.”

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“When I’m driving to a worksite, I like to catch up on news around crypto and Web 3 development,” he says of his commute. “There are a few YouTubers who put stuff out consistently. I’m always trying to learn as much as I can and stay current.”

“I’m almost 50 years old,” he adds, “so I need to keep up with the young guys in tech!”

In many ways, Thomas could be a role model for those young guys in tech.

In 2012 he decided to start working for himself. His years of experience in the IT service delivery space drew the attention of several clients, and he soon built up a dependable stream of steady work.

“They have a technician they can trust in the Dallas/Fort Worth area, and I have a company that I can rely on for steady work.”

Still, there were periods when Thomas found himself in search of supplemental income. In 2016, a client mentioned that he frequently connected with contract IT technicians through an app called Field Nation, and Thomas decided to check it out.

The decision turned out to be game-changing.

“I do a lot of cabling work, and I saw that some of the work being posted was stuff that I could do. So that’s how it landed on my radar: I learned I could turn to it when I need a little extra income.”

Currently, Thomas specializes in low-voltage cabling, office equipment, and server & networking work. The platform lets Thomas make judicious decisions about which types of jobs he’ll accept. Being able to make these cost/benefit decisions in real time helps support the financial security he’s built up with his network of steady clients.

He notes: “I’ve got two kids in private school and it’s really helped out.”

The secret to Thomas’ success? A combination of preparation and flexibility.

“As an independent field technician, you’ve got to come prepared and you’ve got to be ready to deal with certain challenges that you wouldn’t encounter in a nine-to-five job where you are doing the same thing every day.”

“As long as you’re willing to do it, you can always find work,” he says. “And that’s a great thing to have.”

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Summary

In 2008, after transitioning away from OnForce, Eric Zuelke joined Field Nation. Eric began building a successful computer repair business in 2006 and switched to Field Nation to find more work and connect with more clients. With an expertise in A/V, digital signage, and office equipment, Eric loves his work and his customers, which is how he’s managed to gain new clients and maintain a steady flow of work for over 10 years.

Background

In 2006, Eric started working on his own as a Computer Repair Technician. In the beginning, he advertised locally and found clients through word-of-mouth. At the time, Eric was mostly working with individuals doing software, hardware, computer, and server repair. However, as he grew, he wanted to branch out into more commercial work – which is when he turned to Field Nation.

“The type of work on Field Nation I get are types of jobs I prefer over others,” Eric says. “My commercial jobs are in a lot of different environments, everything from grocery stores to banks.”

The variety in his work allows Eric to put his skills to the test, and he loves the chance to solve people’s problems, large or small.

“I like to get people out of jams. A lot of people depend on their computers,” Eric says, “That’s what makes it worth it.”

Growing a successful computer repair business

Over the years as technology shifts, many technicians may find it hard to keep up with the industry. On the other hand, for Eric, that constant change is exciting, challenging, and something he uses to stay on top of his game.

“My business grows mostly through word of mouth, and I have grown a lot. As the industry shifts and changes over time, people need different things and I try and keep up with that as much as I can,” Eric says.

One of the biggest drivers of his growth, according to him, is the fact that he’s learned how to fix the problem while also building rapport with the customer.  Eric emphasizes the importance of learning soft-skills like constructive communication, de-escalation for tense situations, and general rules of professionalism.

“You have to know how to talk to people and put them at ease. If you don’t know how to be professional on-site, take classes, watch videos, learn how to be professional,” Eric says. “You have to look at it from a business-minded aspect and not just a computer repair.”

Eric credits much of his success and ability to land consistent work to those people skills.

“I think the most rewarding part about that is the consistency of work has improved over time. After a while, you don’t have to worry about finding work as much because the work comes to you a bit more consistently,” Eric says.

Building client relationships

Eric always goes above-and-beyond to make a good impression, especially on commercial jobs.

“Any time I go into a commercial job, I aim to leave it better than it was when I went in there,” Eric says. “For instance, going into a server room, if the rooms a mess while I’m standing around waiting for my tech people to do what they need to do, I’ll clean the server room up. I’ll do what cable management I can do while I’m there.”

It’s small steps like these that make a technician stand out in a client’s mind. Going that extra mile can build trust and establish quality that could net you more work with that client in the future.

Growing with Field Nation

As Eric continues growing his computer service business this year, he’s using Field Nation to find more work and strengthen existing relationships, and he recommends other technicians do the same.

“There are lots of other platforms people can choose from, but when it comes down to the daily nuts and bolts of using it, I’ve never had a problem with Field Nation,” Eric says. “I would recommend Field Nation to other techs. It’s easy to use. The companies who use Field Nation have done their due diligence.”

The post Maintaining steady work in a competitive market: Meet Eric Zuelke appeared first on Field Nation.

James started his career in retail, working as a floor associate. He quickly found himself in the tech center, selling computers, printers, and other gadgets. His ability to explain complex products in simple terms made him a valuable resource for customers. Later, he became the manager of the digital imaging department at a consumer electronics retail company. These early roles allowed James to expand his technology knowledge and communication skills—abilities that would later serve him well in the field service industry.

A turning point in James’s career came when he met an independent technician who was finding work through the Field Nation marketplace. Intrigued by the idea of contracting in field services, James shadowed the technician for a day and was immediately drawn to the diversity of the work and the freedom it offered. “It seemed pretty good,” he recalls. “He helped me set up a profile, which  completely changed the course of my career.” From there, James dove headfirst into the world of field service, driven by a love for solving problems and a fascination with technology. “It’s something different every day,” he shares.

Since then, James has been working professionally on the Field Nation marketplace for about five years. Throughout his time leveraging Field Nation to find and complete work, James has taken on projects across various work types, including low-voltage cabling, point-of-sale, and networking. His journey hasn’t been without challenges, but his willingness to learn and adapt has been key to his success. He took various courses, read books, and leveraged his background in tech to build a solid foundation. James particularly enjoys the troubleshooting aspect of his work. “I love to solve puzzles,” he says. “If you know how a network communicates and what it’s looking for, you can figure everything out from there.”

James’s approach to field service work is methodical and customer-focused. He emphasizes the importance of honesty and transparency with clients. “If you play fair with them, they’ll play really nice with you,” he notes. This approach earned him a strong reputation and allowed him to build meaningful relationships with clients.

Leveraging Field Nation to find and complete work has given James the flexibility he values most. “If I don’t want to work on a Friday because I want to go go-karting, I can do that,” he shares. This flexibility has also enabled him to pursue his side projects, like building a woodshop where he crafts and sells his creations. Working on Field Nation, James can fund his passion projects and maintain a balanced lifestyle.

James’s advice to those just starting in the field service industry is to be patient and persistent. “It takes time because your clients have never met you face to face, and for the moment, you’re representing their business,” he explains. He encourages new independent technicians to focus on building a good reputation by fulfilling their commitments. “Don’t be afraid to challenge yourself,” he adds, highlighting the importance of continuous learning and improvement.

For James, field service work is more than just a job—it’s a journey filled with opportunities to learn, grow, and make a difference. His story is a powerful reminder that with passion, dedication, and a bit of improvisation, it’s possible to carve out a fulfilling and rewarding career in field services.

Are you a field service company looking for qualified and reliable independent technicians like James? Visit the Field Nation website to learn more and get started. If you’re an independent technician ready to build your own schedule and find work on Field Nation, click here to create your profile.

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“I believe integrity will always lead you in the right direction, no matter what’s going on around you.”

It’s a belief that strengthens Lester’s relationships with clients at his company, Tek-Genius IT Solutions, which currently offers service in Texas, Mississippi, and Louisiana.

He also looks for curiosity:

“If techs have the will to learn, and if they’re open and patient during the learning process, chances are they’re going to make it in this industry.”

This much Lester knows from experience. An experienced technician himself, Lester got involved in IT services as a side hustle. Lester has experience taking on a variety of types of work on Field Nation, including point-of-sale, networking, and low-voltage cabling. His willingness to try new things and learn along the way made him a perfect fit for the industry.

“While I was applying to jobs post-college, I fixed computers on the side. Simple stuff mostly: removing viruses, laptop repairs,things of that nature. After a while, as I was gaining traction through word of mouth, I realized this is actually something that I’m good at––and it pays enough for me to make a living.”

One day, while out running errands, Lester noticed a technician performing some maintenance work. He struck up a conversation and learned that the tech had secured his current project through Field Nation.

“The rest is pretty much history, at that point. He gave me the website, I signed up, and I took off like a rocket ship.”

Now, Lester is able to employ and collaborate with other technicians across a broad spectrum of service offerings and geographies. Since starting his business in 2016, Lester has built key relationships and grown his network to include major companies. A standout Tek-Genuis IT Solutions contract entailed working on one of the largest ground shipping facilities in the world.

His success relates back to the premium he puts on integrity, and the way that integrity creates a productive bond between technician and client.

“Today, technology is pretty much the backbone of the corporate world. But a lot of people either aren’t computer savvy or they don’t have the time to be computer savvy, so they need help from someone like me. Seeing the level of satisfaction and relief they get from our services––I can say that’s something I see consistently, and I’m grateful for that.”

When mentoring technicians, Lester likes to remind them that the key to a successful job is having the right outlook.

“When we’re in the field, I tell my guys: there are no problems, there are only situations. If you focus on some sort of resolution, your path to a solution will be much smoother. You’re able to think with a clear mind because you’re focused on the solution and not the problem. Positive over negative.”

Lester fortifies this outlook with podcasts and audiobooks, which he listens to as he drives to and from worksites. He cites The Magic of Thinking Big as a particularly good read.

His extensive background as a technician helps keep his relationships with Tek-Genius technicians strong.

“I know it’s a cliché, but I really do view them as working with me as opposed to for me. I always look at it as a mutual relationship. I think that alone gives us a lot of leeway. It makes learning easier, and that means the work gets done right.”

The post Stories from the Field: Lester Kirk appeared first on Field Nation.

A leap to leadership

When Ca’Tia discovered a natural talent for sound technology while volunteering for her church, she decided to pursue an audio-visual degree. “After obtaining my audio engineering degree, I started working at a local music school as an A/V technician for the campus,” she explained. During her time there, she gained additional experience in installing, remodeling, and upgrading. 

In 2017, a fellow technician on Field Nation called her and told her about the #1 labor marketplace. After spending some time as an independent technician on Field Nation, Ca’Tia decided to join her best friend in starting an audio/visual solutions company. “When we started the business, we hit the ground running, and we haven’t looked back ever since,” she said. Ca’Tia and her business partner used Field Nation as a launching pad to help them grow their company and start taking on work orders. Through Field Nation, she finds projects that match her company’s abilities and pursues new challenges that promote growth and expansion.

Embracing Field Nation

For Ca’Tia, Field Nation has been more than a tool, It’s been a community and a catalyst for success. She leverages the platform to find work between major projects, connect with like-minded professionals, and even staff her projects, allowing her to expand her business reach and explore new possibilities.”Field Nation has opened up so many doors and allowed me to meet so many people,” Ca’Tia said. “It’s been phenomenal.” Field Nation has also enabled Ca’Tia to offer her staff valuable field service experience, further enhancing their skills and the quality of service her business provides.

A day in the life of a field service leader

Ca’Tia’s days are a blend of planning and on-the-fly problem-solving. She spends her evenings preparing for the next day’s duties, ensuring she has all the necessary documentation ready to take on new work orders. “The night before an assignment, I like to go over the scope of work and make sure I have all my materials,” she said. “So when I wake up the next morning, everything is in order, and I can grab my breakfast and be on my way.” This level of organization allows her to tackle both scheduled projects and last-minute calls with efficiency and confidence.

What it means to be an EPA winner

Winning the Field Nation Exceptional Provider Award is a recognition Ca’Tia doesn’t take lightly. “The Exceptional Provider Award is a testament to my hard work,” Ca’Tia explained. “I love what I do, and winning this award tells me that I’m on the right track. It encourages me to press forward and always be the best version of myself.” This award is a reflection of Ca’Tia’s dedication to excellence,  ability to communicate effectively with clients, and commitment to leaving a positive, lasting impact on every site she works on. Her approach to client interactions–emphasizing respect, clear communication, and a non-disruptive presence—has not only earned her accolades but also built a reputation of reliability and quality.

Future aspirations and continuous improvement

For Ca’Tia, the journey doesn’t end with an award. She sees every project, client interaction, and challenge as an opportunity to learn, grow, and refine her skills. “I’m in competition with myself, and I know that there’s always room for improvement,” she says. Her advice to newcomers in the field is to dive in with both feet, pay attention to the details, and always look for ways to improve.

Ca’Tia Temple-Holliday’s story is a powerful example of how dedication, skill, and the right tools can create a path to success in the field service industry. Her journey from volunteering in a church sound room to becoming a celebrated entrepreneur and field service professional is an inspiration to many people in the industry, highlighting the possibilities that lie in the intersection of passion, hard work, and technology. If you’re a technician who wants to start building your field service career like Ca’Tia, click here to sign up for a Field Nation account. If you’re a field service leader looking to connect with skilled audio-visual technicians like Ca’Tia, join Field Nation today!

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Early beginnings

“My story’s a bit unique,” Brian reflects. “I started working for my dad, and by the time I was 13, he was running his own company. I was the kid that hung around the shop…that’s where I started learning the business.” This early exposure to the field service industry shaped Brian’s career path and instilled a passion for the trade that would last a lifetime.

The field service industry has undergone significant changes over the years, a transformation Brian has witnessed firsthand. “I’ve been around the industry long enough to recognize how technology has changed the industry,” he says. By continuously honing his skills and knowledge, Brian has learned to embrace change, including learning how to work with sophisticated modern day IT systems.

A typical day

In 2018, Brian took a pivotal step by forming his field service company, Smarter Technologies. This move was not just about starting a business; it was about creating a platform for innovation and excellence in the field services industry.

As a business owner managing three different teams, Brian’s day is a mix of leadership, networking, and hands-on work. “I still go out on jobs…I like troubleshooting. No environment is the same,” he shares. This hands-on approach keeps Brian connected to his roots and provides valuable training opportunities for his team.

Since 2017, Brian has used Field Nation to find projects and build relationships with buyers. “Pulling jobs from Field Nation helps me establish consistency for my business,” he explains. The platform enables Brian to find opportunities that fit his company’s skill set, ensuring a good match between the service provided and the client’s needs.

Advice for newcomers

Brian offers key advice for those starting out in the field service industry: “The hardest part of getting started is actually getting started. When you select your first Work Order, read everything in the scope of work so you are fully prepared. ” He emphasizes the importance of building relationships, being open to training opportunities, and documenting everything. “Buyers like to see motivated and well-informed technicians. Those are the ones they want,” Brian advises.

A partnership for growth

Reflecting on his experience with the Field Nation platform, Brian appreciates the operational efficiency it brings to his business. “You want some consistency in your business and that’s what Field Nation is good at,” he says. This collaboration has allowed Smarter Technologies to focus on what they do best, providing top-notch field services across various locations.

Through his leadership at Smarter Technologies and his strategic use of Field Nation, Brian has carved out a successful niche in the rapidly evolving field service landscape. Brian’s story is proof that with the right approach, growth and success are well within reach. Connect with skilled technicians like Brian for your next project, or if  you’re an independent technician who’s ready to find work on the #1 labor marketplace for IT field services, create your profile on Field Nation today! 

The post Stories from the Field: Brian Smith appeared first on Field Nation.

An introduction to field services

Chad’s field services journey started in IT. With prior experience as a customer service representative at a tech repair company and as a service manager at a computer store, he was no stranger to the world of technology. However, life took an unexpected turn when a car accident required him to take a step back from his mobile career and focus on recovery. “Being in an environment where you have to be on your feet a lot while recovering from such an accident was challenging,” he explained, “I knew I’d have to take some time off and take care of myself.”

During his recovery, Chad received a phone call from a technology staffing company that recognized his IT background and offered him an opportunity to complete field service work. This gave Chad the opportunity to ease back into part-time work. “I had an IT background and was 100% self-taught,” Chad explained. “I saw this as an opportunity to pivot my career and regain my independence.”

During this time, Chad met several field service contractors who introduced him to Field Nation, allowing him to quickly recognize the benefits of leveraging a marketplace. In April 2019, he made the leap, and became an independent contractor. This transition marked a significant turning point in his career.

A day in the life

Chad’s typical workday revolves around driving to job sites and completing assignments. He primarily works with audio/visual equipment and is often booked months in advance. While he appreciates the opportunity to work with familiar customers, he’s always open to new challenges. “Working with the same customers allows me to know what to expect, but I don’t mind trying new things,” he says.

Problem-solving on the go

Field service often means walking into unknown situations. Chad relies on his extensive experience and history to anticipate potential issues and provide quick and effective solutions. When in doubt, he also leverages helpful online resources such as Google and YouTube to quickly find solutions.

The marketplace impact

When asked about how Field Nation’s technology, systems and support have impacted his career, Chad confirms the transformation has been profound. “The marketplace experience has changed my life ten-fold. I can plan vacations, ride my Harley Davidson bike, and enjoy week-long bike trips during the summer,” he said. Chad appreciates the convenience the marketplace offers, allowing him to grab work generated by customers when needed.

Taking on commutes

Chad, who drives 45-60k miles yearly to job sites, often listens to podcasts to pass the time. He sometimes drives to job sites with his wife, who also uses Field Nation’s marketplace to find work. 

Advice for new technicians

Chad’s advice for newcomers to the field service industry is simple yet powerful: be as reliable as possible. “Show up as the best version of yourself that you can be,” he advises. “Don’t be intimidated by something new, and be willing to learn on the fly.” 

Chad’s journey to becoming a successful and reliable field service contractor is a testament to his resilience, hard work, and unwavering commitment to excellence. Want to start building your schedule and start finding work on Field Nation? Click here to sign up for your profile today! If you’re a field service company that’s in need of skilled, independent technicians for your next project, reach out to the Field Nation team.

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Before becoming an independent technician on Field Nation, Amy spent nearly 10 years at Dell working in customer service, training, web development. Then, she earned her CompTIA A/Network+ certifications, allowing her to explore the world of field services. Soon after earning her certification, Amy turned to Field Nation. “I heard about Field Nation, gave it a try, and never looked back. It was a turning point in my career,” Amy shares.

A day in the life 

Amy’s day-to-day is anything but typical. From setting up networks and refreshing equipment to pulling cables and installing phone systems, variety defines her daily routine. “I don’t have a typical day,” Amy explains, “and that’s what keeps things exciting.” 

Amy values the work/life balance she achieves with Field Nation, and she feels grateful to do work she truly enjoys. “When I go to work, it doesn’t even feel like work,” Amy explains, “it feels like recess where I play with interesting toys and tools.” 

Mastering troubleshooting techniques

When it comes to troubleshooting, Amy sees an opportunity to use problem solving to overcome challenges. “Troubleshooting often requires me to figure out an issue on my own,” she says. “I see myself as a natural problem solver.”

In addition to problem solving, Amy brings a variety of soft skills to each assignment. “I understand the qualities of a good technician,” Amy explains. “Staying on the job until it’s finished, understanding how to talk to clients, and understanding and respecting how clients operate are characteristics I bring to each job site.”

Advice for aspiring field service professionals

Amy’s advice for those starting a career in field services is rooted in learning and gaining experience. “Start learning, get certifications, get experience. We all start somewhere, and it’s okay not to know everything.The key is to be willing to learn,” Amy advises.

Are you looking to connect with companies across the country on Field Nation? Sign up for a profile and start building your schedule today.

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Getting Started with Field Nation

Hunter’s journey into the industry wasn’t exactly expected. “I got started in field services kind of by accident,” Hunter explains. Just a year ago, he was a professor and substitute teacher at a university in Indiana. Realizing he desired a different path, Hunter decided to pivot. With a CompTIA A+ certification under his belt, he started interviewing for tech positions.

As he was looking for field work positions, Hunter turned to online listings. “I stumbled upon a LinkedIn listing and got hired on to do field work,” he says. In this role, the company provided Hunter with printed work orders, complete with directions to his job sites. After completing a couple of jobs, Hunter decided to take matters into his own hands and downloaded the Field Nation marketplace app, which opened up a world of opportunities for him.

A typical day in the life of Hunter Poole

When it comes to a typical day, his experience depends on the work order types. “Most days, I’ll have several smaller tickets,” he describes. “Those tickets are usually quoted for about two or three hours.” Sometimes, these particular assignments are extended, requiring Hunter to juggle multiple locations within a day. 

“Occasionally, I’ll get booked for a work order that requires a full eight hours,” Hunter says. These longer projects allow Hunter to take a break from the hustle and bustle of finding new work orders, and allows him to get to know the client better. When it comes to his ideal client, Hunter enjoys being relied on. “I prefer the folks who feel they can count on me and have the presumption that I will get the job done.”

Problem-solving in the field

For Hunter, problem-solving starts before he arrives at the work order site, and he understands communication is paramount. “Once I arrive on site, the first thing I do is I call the client and tell them I’ve arrived,” he explains. “The client will usually give me a rundown of the technical support needed, and then I’ll speak to the manager and ask to be shown the problem area.”

Hunter’s mechanical mindset guides him as he systematically simplifies the troubleshooting process. He follows a mental flow chart, beginning with checking connections and determining whether it’s a hardware or software issue. When working toward a solution, Hunter compares the troubleshooting process to an onion: “I try to peel the onion back and get to the root of the problem,” he says. Hunter will often start the process with his handy cable testers and continue the process from there.

Selecting the right work orders

When choosing which work orders to accept, Hunter maintains an open mind. “I sort of have a bit of a do-it-all attitude,” he says. “If I see a task that looks to be slightly challenging for me, I’ll still try my hand at it.” However, an important factor that Hunter considers when choosing work orders is presentation. “I pay attention to how the ticket is structured. A well-organized ticket gives me a good look into what is expected of me.”

The impact of Field Nation on Hunter’s life

To say Field Nation has positively impacted Hunter’s work life would be an understatement. “Field Nation has been fantastic for my work life,” he says, “I really like the fact that I can control my own schedule and set my own rates within reason.” Autonomy and the freedom of choosing when he wants to work are key factors that make being an independent contractor a great experience for Hunter. The flexibility is a game-changer for him, offering a sense of stability even in an ever-changing industry.

Hunter’s playlist

Hunter’s playlist of varying genres and artists keeps him focused as he navigates to different job sites and takes on new projects. His playlist is as diverse as his field service experiences, featuring artists like Muse, Nickelback, Mac Miller, Hensen, and Melanie Martinez.  Sometimes he’ll even listen to podcasts before he starts pulling cable. “Music is especially important when I’m doing a task that’s long and labor-intensive such as a cable run,” he says.

Hunter’s journey into the world of field services is a testament to the flexibility and opportunities that labor marketplaces like Field Nation provide. Independent technicians like Hunter enjoy a work life that is flexible, exciting, and rewarding. Field services is a dynamic industry that keeps professionals like him on their toes, problem-solving and adapting to new challenges every day.

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