{"id":15838,"date":"2022-03-10T17:34:58","date_gmt":"2022-03-10T17:34:58","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/worldlink-meets-retail-needs-at-scale\/"},"modified":"2025-07-31T08:46:49","modified_gmt":"2025-07-31T13:46:49","slug":"worldlink-meets-retail-needs-at-scale","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/worldlink-meets-retail-needs-at-scale","title":{"rendered":"Worldlink meets retail customer needs at scale with Field Nation Platform Management Partner Program"},"content":{"rendered":"<h3>Customer<\/h3>\n<p>A national provider of technology deployment services with expertise in the retail, restaurant, and grocery sectors.<\/p>\n<h3>Challenge<\/h3>\n<p>Continue to deliver exceptional service to clients while efficiently deploying qualified field service technicians nationwide in today\u2019s challenging landscape.<\/p>\n<h3>Solution<\/h3>\n<p><strong><a href=\"https:\/\/fieldnation.com\/platform-management\" target=\"_blank\" rel=\"noopener\">Platform Management Partner Program<\/a><\/strong><\/p>\n<ul>\n<li>A network of partners that can help scope work, find and manage talent, and deliver quality service<\/li>\n<\/ul>\n<p><a href=\"\/premier\" target=\"_blank\" rel=\"noopener\"><strong>Field Nation Premier<\/strong><\/a>, which includes<\/p>\n<ul>\n<li><strong>PeopleSmart Talent Management<\/strong>: People, processes, and advanced technologies to help source and manage contingent labor at scale<\/li>\n<li><strong>WorkSmart Productivity Suite<\/strong>: Innovative platform tools that enable more streamlined work management and delivery<\/li>\n<li><a href=\"\/marketsmart\"><strong>MarketSmart\u2122 Insights<\/strong><\/a>: The only tool of its kind that provides on-demand, market-wide pricing, and coverage data<\/li>\n<li><strong>Priority access<\/strong>: 24\/7\/365 access to the support team<\/li>\n<\/ul>\n<h3>Results<\/h3>\n<ul>\n<li>Increased capacity with 78% annual growth in work order volume<\/li>\n<li>Reduced full-time headcount by 40% while gaining access to dispatch services that improved capacity<\/li>\n<li>Reduced labor costs by approximately 15%<\/li>\n<li>Reduced time spent on project coordination by over 80%<\/li>\n<\/ul>\n<hr \/>\n<p>For more than 20 years, <a href=\"https:\/\/worldlinkintegration.com\/\" target=\"_blank\" rel=\"noopener\">Worldlink Integration Group<\/a> has delivered IT deployment services for retailers throughout North America. Worldlink works closely with retail leaders to open new stores, upgrade systems, and maintain in-store technology. Since its founding, Worldlink has serviced over 40,000 retail locations, upgraded 30,000 pieces of hardware, and facilitated 6,000 store openings.<\/p>\n<a name=\"a-partnership-that-fuels-growth\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"a-partnership-that-fuels-growth\"><strong>A partnership that fuels growth<\/strong><\/h2>\n<p>John Fecteau, founder and CEO, has worked with Field Nation since 2009, both as a client\/partner and as a contributor to our continuing product development. Worldlink was an early-stage adopter of Field Nation.<\/p>\n<p>\u201cAt first, we partnered with Field Nation to gain access to qualified technicians,\u201d Fecteau said. \u201cOur relationship has evolved since then. Today we really focus on efficiency: finding and deploying quality technicians faster, more easily, and more profitably, while delivering services at a fair market price to our clients.\u201d<\/p>\n<p>Worldlink\u2019s consistent client-first attitude sets it apart. The company\u2019s approach has resulted in \u200b\u200ba 95+% customer satisfaction rate and a 99.7% first-time operational success rate.<\/p>\n<p>\u201cOur product is feet on the street,\u201d Fecteau said. \u201cUltimately, what distinguishes us is how we manage those feet on the street. Field Nation helps us effectively communicate with and manage technicians. That\u2019s why we run all of our work orders through the Field Nation platform, whether we use contractors or marketplace technicians.\u201d<\/p>\n<p>Worldlink has worked with Field Nation through many business cycles, including recessions. At the end of 2021, Field Nation helped Worldlink manage a dramatic uptick in retail projects. During this time, Worldlink increased work order volume by 78 percent.<\/p>\n<blockquote><p>At the end of 2021, Field Nation helped Worldlink manage a dramatic uptick in retail projects. During this time, Worldlink increased work order volume by 78 percent.<\/p><\/blockquote>\n<p>According to Fecteau, Field Nation has been instrumental in Worldlink\u2019s recent growth. Field Nation has \u201cnot necessarily created the fire, but added fuel to the fire,\u201d he said.<\/p>\n<a name=\"doing-more-with-less\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"doing-more-with-less\"><b>Doing more with less<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Coming out of the pandemic, Worldlink wanted to meet customer needs without adding headcount. To add scale to the business, the company decided to leverage Field Nation\u2019s Platform Management Partner Program.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"\/platform-management\" target=\"_blank\" rel=\"noopener\">Field Nation&#8217;s Platform Management Partner Program<\/a> utilizes service partners to aid in technician vetting, work order management, and dispatch management on Worldlink\u2019s behalf. Working with a partner has helped Worldlink ramp new clients more quickly, reduce errors, and focus on more value-added work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cOur partner is very focused on quality control and transactional activities,\u201d Fecteau said. \u201cThis allows our internal employees to focus on client outcomes and more strategic tasks.\u201d<\/span><\/p>\n<p>What\u2019s more, the quality of the partner\u2019s staff is excellent. Fecteau stated that he has \u201cno qualms about engaging them with any clients.\u201d<\/p>\n<blockquote><p>Fecteau stated that he has \u201cno qualms about engaging them with any clients.\u201d<\/p><\/blockquote>\n<p>Like many companies, Worldlink ran with a lean staff during the pandemic. Today, the company continues to \u201cdo more with less\u201d because of the tools of Field Nation and the partner network.<\/p>\n<p>Worldlink is currently deploying a 1,000-location rollout for a retail client. Fecteau reported that they have reduced the time spent on project coordination by over 80 percent by leveraging the Platform Management Partner Program through Field Nation.<\/p>\n<blockquote><p>Worldlink reduced the time spent on project coordination by over 80%<\/p><\/blockquote>\n<p>\u201cAs Worldlink continues to build on our trajectory with clients, I see us integrating even more with Field Nation tools and resources. As we grow, we don\u2019t have to flip a switch and hire 10 people. Instead, we can leverage the capabilities of our partners.\u201d Fecteau concluded.<\/p>\n<hr \/>\n<p>To receive the same great service and efficiencies from Field Nation, <a href=\"\/platform-management#section-6\" target=\"_blank\" rel=\"noopener\">reach out to our team<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With the Service Partner Program, Worldlink reduced the time spent on project coordination by over 80%, increased their capacity with 78% annual growth in work order volume, and reduced labor costs by approximately 15%.<\/p>\n","protected":false},"author":53,"featured_media":16938,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-15838","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_type-success-story"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Worldlink meets retail customer needs at scale with Field Nation&#039;s Platform Management Partner Program<\/title>\n<meta name=\"description\" content=\"With the Platform Management Partner Program, Worldlink reduced the time spent on project coordination by over 80%, increased their capacity with 78% annual growth in work order volume, and reduced labor costs by approximately 15%.\" 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