{"id":15833,"date":"2021-09-15T21:40:46","date_gmt":"2021-09-15T21:40:46","guid":{"rendered":"https:\/\/fieldnation.com\/resources\/field-nation-client-api\/"},"modified":"2025-02-04T05:48:53","modified_gmt":"2025-02-04T10:48:53","slug":"field-nation-client-api","status":"publish","type":"post","link":"https:\/\/fieldnation.com\/resources\/field-nation-client-api","title":{"rendered":"IT services provider scales business with Field Nation&#8217;s Client API."},"content":{"rendered":"<a name=\"field-nation-an-it-service-provider-at-a-glance\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"field-nation-an-it-service-provider-at-a-glance\"><strong>Field Nation + an IT service provider at a glance<\/strong><\/h2>\n<h3><strong>Customer<\/strong><\/h3>\n<p>A provider of critical hardware support and service for both mid-range and enterprise-level information technology systems.<\/p>\n<h3><strong>Challenge<\/strong><\/h3>\n<p>Deliver exceptional service to clients throughout the U.S. while improving efficiency and reducing service delivery costs.<\/p>\n<h3><strong>Solution<\/strong><\/h3>\n<p><a href=\"\/premier\" target=\"_blank\" rel=\"noopener\">Field Nation Premier<\/a>, which includes:<\/p>\n<ul>\n<li>Custom integration with Customer Service Delivery Platform (CSDP) \u2013 a service resource management (SRM) platform that automates ticketing, contract management, and invoicing<\/li>\n<li>PeopleSmart Talent Management \u2013 people, processes, and advanced technologies to help source and manage contingent labor at scale<\/li>\n<li>WorkSmart Productivity Suite \u2013 innovative platform tools that enable more streamlined work management and delivery<\/li>\n<li>MarketSmart Insights \u2013 the only tool of its kind that provides on-demand, market-wide pricing, and coverage data<\/li>\n<\/ul>\n<h3><strong>Results<\/strong><\/h3>\n<ul>\n<li>Managed 20,000+ service calls using on-demand technicians in Field Nation community<\/li>\n<li>Expanded technician network with 3,500+ on-demand workers<\/li>\n<li>Reduced cost of service delivery using on-demand labor<\/li>\n<li>Met client needs for 24&#215;7 support nationwide<\/li>\n<li>Reduced time to create new service tickets by 80+%<\/li>\n<li>Implemented custom integration between CSDP and Field Nation to enable scale without additional headcount<\/li>\n<\/ul>\n<a name=\"transforming-the-business-model\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"transforming-the-business-model\"><b>Transforming the business model<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">More than a decade ago, the IT service provider changed its business model. With the help of Field Nation, the company <\/span><span style=\"font-weight: 400;\">shifted to a blended model of full-time employees and on-demand technicians. <\/span><span style=\"font-weight: 400;\">Today, they supplement a full-time staff with 3,500+ contract technicians from the Field Nation platform.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The company\u2019s Vice President of Operations oversees contract management and service call delivery.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe\u2019ve altered our business model based on the capabilities of the Field Nation platform,\u201d he said. \u201cOnce we figured out how to find technicians on the platform, we changed our quoting process. We also changed our delivery process to match this new model. The primary driver for our business model shift is cost. We live and die by our bottom-line number.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not only does Field Nation help them keep costs in check, the platform also helps the company deliver the quality service clients expect. The service provider delivers around-the-clock technical IT support for customers across the U.S. and Canada.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe geographic coverage that the Field Nation platform provides is extremely valuable,\u201d the VP of Operations added. \u201cWe appreciate having multiple qualified technicians available in the same city so clients don\u2019t have to wait if they have an urgent service need.\u201d<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201cWe appreciate having multiple qualified technicians available in the same city so clients don\u2019t have to wait if they have an urgent service need.\u201d<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">Also, the company uses Field Nation\u2019s <\/span><a href=\"\/marketsmart\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">MarketSmart\u2122 Insights<\/span><\/a><span style=\"font-weight: 400;\"> tool to inform pricing decisions and create proposals.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cMarketSmart Insights is phenomenal. Having access to on-demand, market-wide pricing and coverage data has enabled us to price our work competitively yet profitably \u2013 and do it much more quickly,\u201d he said.<\/span><\/p>\n<p>&nbsp;<\/p>\n<div id=\"attachment_15106\" style=\"width: 650px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-15106\" class=\"wp-image-15106 size-large\" style=\"box-shadow: none;\" src=\"\/wp-content\/uploads\/2021\/09\/MarketSmart-Insights-computer.png\" alt=\"MarketSmart Insights tool\" width=\"640\" height=\"384\" \/><p id=\"caption-attachment-15106\" class=\"wp-caption-text\">Field Nation&#8217;s MarketSmart Insights tool<\/p><\/div>\n<a name=\"\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"\"><\/h2>\n<a name=\"seamless-data-synchronization\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"seamless-data-synchronization\"><b>Seamless data synchronization\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">To further boost efficiency, the IT services provider integrated its <\/span><a href=\"https:\/\/www.csdpcorp.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CSDP<\/span><\/a><span style=\"font-weight: 400;\"> SRM system with the Field Nation platform. The <\/span><a href=\"\/integrations\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Client API<\/span><\/a><span style=\"font-weight: 400;\"> developed by Field Nation includes a Rest API and Webhooks. Field Nation runs dedicated API servers that enable real-time data exchange between Field Nation and CSDP.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Prior to the integration, the company used two screens simultaneously to manage work orders, one for the Field Nation platform and the other for CSDP. Creating a work order took approximately 20 minutes and required duplicate, manual data entry. With the integration, the company can create a work order in just two to three minutes using one system, which is an 80 percent improvement.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cAll of the data synchronization between CSDP and Field Nation happens automatically,\u201d the VP of Operations explained. \u201cWe don\u2019t have to find updates, or copy and paste notes into our system. And creating a work order involves two clicks instead of 20.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The company has transformed the dispatch process as well. Previously, each dispatcher worked with their own queue of cases. But now all dispatchers work on all cases as a team. Dispatchers can automatically access updated data about technicians, work orders, and more from within CSDP.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s more, getting the integration up and running required minimal effort. Field Nation and CSDP partnered on the rollout using a comprehensive program management approach. The process included solution design, implementation, testing, user acceptance testing, training, and launch.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dispatchers don\u2019t need to be specially trained to use the new process. The Client API integration complements and works along with the company\u2019s existing service delivery processes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cField Nation and CSDP promised us magic and they delivered,\u201d the VP of operations concluded. \u201cThe integration was a fantastic move for us. Everything is more streamlined and efficient, enabling us to scale without adding headcount.\u201d<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201cField Nation and CSDP promised us magic and they delivered. The integration was a fantastic move for us. Everything is more streamlined and efficient, enabling us to scale without adding headcount.\u201d<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">To receive the same great service and efficiencies from Field Nation, <\/span><a href=\"\/contact\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">reach out to our team<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<div class=\"button-bkg\">\n<a name=\"save-or-share-their-story\" class=\"fldn-table-of-contents-anchor\"><\/a><h2 id=\"save-or-share-their-story\">Save or share their story.<\/h2>\n<p><a class=\"button\" title=\"Download PDF\" href=\"\/wp-content\/uploads\/2022\/09\/FieldNation_IT-Services-Provider_Success-Story.pdf\" target=\"_blank\" rel=\"noopener\">Download PDF<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A national IT services provider shifted to a blended workforce based on Field Nation&#8217;s capabilities and robust integrations.<\/p>\n","protected":false},"author":53,"featured_media":16696,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"footnotes":""},"content-group":[],"class_list":["post-15833","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","fldn_content_type-success-story"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT services provider scales business with Field Nation&#039;s Client API. | Field Nation<\/title>\n<meta name=\"description\" content=\"When an IT service provider needed to deliver service to clients nationwide, they turned to Field Nation&#039;s field service management software.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fieldnation.com\/resources\/field-nation-client-api\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT services provider scales business with Field Nation&#039;s Client API\" \/>\n<meta property=\"og:description\" content=\"When an IT service provider needed to deliver service to clients nationwide, they turned to Field Nation&#039;s field service management software.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fieldnation.com\/resources\/field-nation-client-api\" \/>\n<meta property=\"og:site_name\" content=\"Field Nation\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-15T21:40:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-04T10:48:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/11\/admin-to-us.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"750\" \/>\n\t<meta property=\"og:image:height\" content=\"375\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Field Nation\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"A national IT services provider shifted to a blended workforce based on Field Nation&#039;s capabilities and robust integrations.\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Field Nation\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/fieldnation.com\/resources\/field-nation-client-api\",\"url\":\"https:\/\/fieldnation.com\/resources\/field-nation-client-api\",\"name\":\"IT services provider scales business with Field Nation's Client API. | Field Nation\",\"isPartOf\":{\"@id\":\"https:\/\/fieldnation.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/fieldnation.com\/resources\/field-nation-client-api#primaryimage\"},\"image\":{\"@id\":\"https:\/\/fieldnation.com\/resources\/field-nation-client-api#primaryimage\"},\"thumbnailUrl\":\"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/11\/admin-to-us.jpg\",\"datePublished\":\"2021-09-15T21:40:46+00:00\",\"dateModified\":\"2025-02-04T10:48:53+00:00\",\"author\":{\"@id\":\"https:\/\/fieldnation.com\/#\/schema\/person\/39e80df3e94e7ba5c5b851b739e0212a\"},\"description\":\"When an IT service provider needed to deliver service to clients nationwide, they turned to Field Nation's field service management software.\",\"breadcrumb\":{\"@id\":\"https:\/\/fieldnation.com\/resources\/field-nation-client-api#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/fieldnation.com\/resources\/field-nation-client-api\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/fieldnation.com\/resources\/field-nation-client-api#primaryimage\",\"url\":\"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/11\/admin-to-us.jpg\",\"contentUrl\":\"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/11\/admin-to-us.jpg\",\"width\":750,\"height\":375},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/fieldnation.com\/resources\/field-nation-client-api#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/fieldnation.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"IT services provider scales business with Field Nation&#8217;s Client API.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/fieldnation.com\/#website\",\"url\":\"https:\/\/fieldnation.com\/\",\"name\":\"Field Nation\",\"description\":\"Get field service work done\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/fieldnation.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/fieldnation.com\/#\/schema\/person\/39e80df3e94e7ba5c5b851b739e0212a\",\"name\":\"Field Nation\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/fieldnation.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3d64dd4766539dd35f35a8a476c2364104d8b43287c77d435e1b8dc17ce9fa0c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3d64dd4766539dd35f35a8a476c2364104d8b43287c77d435e1b8dc17ce9fa0c?s=96&d=mm&r=g\",\"caption\":\"Field Nation\"},\"url\":\"https:\/\/fieldnation.com\/resources\/author\/field-nation\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"IT services provider scales business with Field Nation's Client API. | Field Nation","description":"When an IT service provider needed to deliver service to clients nationwide, they turned to Field Nation's field service management software.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fieldnation.com\/resources\/field-nation-client-api","og_locale":"en_US","og_type":"article","og_title":"IT services provider scales business with Field Nation's Client API","og_description":"When an IT service provider needed to deliver service to clients nationwide, they turned to Field Nation's field service management software.","og_url":"https:\/\/fieldnation.com\/resources\/field-nation-client-api","og_site_name":"Field Nation","article_published_time":"2021-09-15T21:40:46+00:00","article_modified_time":"2025-02-04T10:48:53+00:00","og_image":[{"width":750,"height":375,"url":"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/11\/admin-to-us.jpg","type":"image\/jpeg"}],"author":"Field Nation","twitter_card":"summary_large_image","twitter_title":"A national IT services provider shifted to a blended workforce based on Field Nation's capabilities and robust integrations.","twitter_misc":{"Written by":"Field Nation","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/fieldnation.com\/resources\/field-nation-client-api","url":"https:\/\/fieldnation.com\/resources\/field-nation-client-api","name":"IT services provider scales business with Field Nation's Client API. | Field Nation","isPartOf":{"@id":"https:\/\/fieldnation.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/fieldnation.com\/resources\/field-nation-client-api#primaryimage"},"image":{"@id":"https:\/\/fieldnation.com\/resources\/field-nation-client-api#primaryimage"},"thumbnailUrl":"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/11\/admin-to-us.jpg","datePublished":"2021-09-15T21:40:46+00:00","dateModified":"2025-02-04T10:48:53+00:00","author":{"@id":"https:\/\/fieldnation.com\/#\/schema\/person\/39e80df3e94e7ba5c5b851b739e0212a"},"description":"When an IT service provider needed to deliver service to clients nationwide, they turned to Field Nation's field service management software.","breadcrumb":{"@id":"https:\/\/fieldnation.com\/resources\/field-nation-client-api#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fieldnation.com\/resources\/field-nation-client-api"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/fieldnation.com\/resources\/field-nation-client-api#primaryimage","url":"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/11\/admin-to-us.jpg","contentUrl":"https:\/\/fieldnation.com\/wp-content\/uploads\/2022\/11\/admin-to-us.jpg","width":750,"height":375},{"@type":"BreadcrumbList","@id":"https:\/\/fieldnation.com\/resources\/field-nation-client-api#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/fieldnation.com\/"},{"@type":"ListItem","position":2,"name":"IT services provider scales business with Field Nation&#8217;s Client API."}]},{"@type":"WebSite","@id":"https:\/\/fieldnation.com\/#website","url":"https:\/\/fieldnation.com\/","name":"Field Nation","description":"Get field service work done","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fieldnation.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/fieldnation.com\/#\/schema\/person\/39e80df3e94e7ba5c5b851b739e0212a","name":"Field Nation","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/fieldnation.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/3d64dd4766539dd35f35a8a476c2364104d8b43287c77d435e1b8dc17ce9fa0c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3d64dd4766539dd35f35a8a476c2364104d8b43287c77d435e1b8dc17ce9fa0c?s=96&d=mm&r=g","caption":"Field Nation"},"url":"https:\/\/fieldnation.com\/resources\/author\/field-nation"}]}},"_links":{"self":[{"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/posts\/15833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/users\/53"}],"replies":[{"embeddable":true,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/comments?post=15833"}],"version-history":[{"count":0,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/posts\/15833\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/media\/16696"}],"wp:attachment":[{"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/media?parent=15833"}],"wp:term":[{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/fieldnation.com\/wp-json\/wp\/v2\/content-group?post=15833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}